Faulty Item

If the product you have received is faulty, please contact us with a detailed description of the issue and accompanying photos.

Incorrect Item/ Damaged on Arrival

If you have received the wrong item or the item had been damaged during transit, kindly contact us with a detailed description of the issue and accompanying photos.

Allergy**

In the rare instance that you have allergic reaction to the item you have purchased, kindly contact us with a detailed description of the reaction , accompanying photos and discontinue use immediately.

Allergy returns must be less than 20% used upon arrival back with us.

*REFUNDS

1. Please note that all refunds requests must be accompanied by a proof of purchase documents.
2. Please choose carefully as we do not offer refunds due to a change of mind, however we are happy to offer an exchange for the item.
3. Incorrect items, damaged or faulty items are ineligible for refunds but we will be glad to offer an exchange for the item in question.
4. We will not be able to offer a refund if the goods returned are not in re-saleable condition (i.e. unopened, unused, unworn and as sold).
5. We will not be able to offer a refund for items that are under special exceptions (e.g. discounted merchandises).
6. Please note that shipping fees cannot be refunded and we are not able to provide refunds for shipping delays.

**Allergic reactions as reason for refund requires a doctor certificate as proof of symptom. 

You can always contact us for any return question at hello@zenhousemarbella.com.